The option to receive incoming calls is turned on by default, but you can turn it off in the app. How do I block phone numbers? How do I show my mobile phone number on Caller ID? You can choose to display your Vonage phone number number or your linked mobile phone number on outgoing calls from the app. How do I use the Extensions App when traveling internationally? Download and install the Extensions App in your home or office location before traveling.
If this is your first time setting up the app, make certain you register for Wi-Fi calling and that your outgoing call setting is set to Wi-Fi Only. Just tap Wi-Fi and then Call Settings to verify. Once you reach your destination:. Do I need an international calling plan on my mobile phone to make international calls from the app?
International calls made with the Extensions App are placed over the Vonage network and charged at the same rate as your Vonage calling plan. I see how to switch my settings for outgoing calls, but what is used for incoming calls?
By default, incoming calls will use Wi-Fi if available and if not available, calls are received over data through your cellular network. Your cellular minutes are never used.
Why do calls ring on my mobile phone and the Extensions App simultaneously? You have incoming calls to the Extensions App turned on and you are also using our SimulRing or Call Forwarding feature. Both SimulRing and Call Forwarding take precedence over incoming calls to the app. If your mobile phone number is in the forwarded list for either SimulRing or Call Forwarding, when your home or office phone rings, it will first ring your mobile phone and then it will also ring to the Extensions App.
We recommend that you do not use SimulRing or Call Forwarding if incoming calls to the app is turned on. How much does it cost to call international locations?
Calls made from the Extensions App use the same rate as your Vonage calling plan. Does my Vonage bill show calls placed from the Extensions App? Go to your Online Account to view both your billing statement and call activity for calls placed through the app.
Your billing statement shows these calls as a separate line item and Call Activity displays these calls with an M and specifies whether there are charges. If I change calling plans, does this affect my use of the app? Calls made from the Extensions App are billed at the same rate as your current Vonage calling plan. If you change your calling plan, charges for international calls will change accordingly.
I have a Vonage limited minute calling plan. When I place a call from the Extensions App, does this count against my calling plan minutes? Calls from the app count against your Vonage calling plan minutes.
I do not have Incoming Call settings. Go to the app store for your phone and download the latest Extensions App. Check to see if your Incoming Call settings are present and if not, call us at I turned off SimulRing but all my phones keep ringing? If you were previously using SimulRing to receive incoming calls from your Vonage phone number, this feature is no longer needed. If you choose to not receive incoming calls with the Extensions App, you can turn it off in the app.
I was told that I could use the app internationally, but once I reached my destination, I could not. To use internationally, download and set up the app up in your home or office location before traveling, which includes registering for Wi-Fi calling, if you did not do so initially.
On your mobile phone itself not the app adjust your settings as follows:. I want to use the Extensions App but I do not want my mobile phone to ring when I receive a call on my home or office phone. What can I do?
If you do not want incoming calls to ring your Vonage phone number and the app, turn off incoming calls to the app. How do I display the Caller ID of my mobile phone on outgoing calls instead of my home or office phone number? You have the option to choose whether you display your Vonage phone number number or your mobile phone number on outbound Caller ID. Through the app, you can choose to display either your home or office phone number or your mobile phone number on outbound Caller ID.
I tried to block a phone number and received Invalid Format. If a partial number is displayed, you will receive an Invalid Format message.
How do I get rid of duplicate entries? Duplicate contacts may be present if you sync contacts from multiple sources. Correcting duplicate entries varies by phone type. For iPhone: Verify whether the issue began after an iCloud sync by going to the iCloud website to see if you have duplicate entries there.
Option is not available if you previously setup. My Caller ID lets you choose to display your Vonage home number or your mobile phone number on outgoing calls. Network calling modes let you choose the connection type to use for outgoing calls. For descriptions, see Use of Network Connections. Description of Network Connections. When Wi-Fi is not available, mobile carrier's network is used. Limited minute mobile plan can incur charges.
When Wi-Fi is not available, mobile carrier's 3G or 4G network is used. Does not use mobile minutes. Does not use minutes or data from your mobile plan. Cellular Only: Places calls over your mobile carrier's network. Feature Interactions. Call Forwarding and SimulRing Takes priority over incoming calls to the app and use is not recommended. Any Vonage phone number using the Extensions App with mobile inbound calling enabled cannot be used in a Call Hunt sequence.
Caller ID Block Prevents the display of the home phone number on an outgoing call. If My Caller ID is set to mobile number, the mobile number continues to display.
Network Availability Number Setting is ignored if incoming calls to the app is turned on. Call Waiting is not supported within the app. The following behavior occurs based on active call type: Call Waiting Behavior. Active Extensions call: Incoming Vonage call rings the home phone and any Extensions App phone that is not active. Incoming mobile network carrier call that is answered places your Extensions call on hold automatically.
Active mobile carriers network call: While some carriers allow you to talk and browse the web, others do not. For those that allow simultaneous data and voice, you will receive a push notification alert of an incoming Extensions App call. Billing and Rates Billing You can link up to two phone numbers with the Extensions App for no cost on all Vonage calling plans except Power User calling plans. Power User calling plans can only have one linked phone number. Charges for calls placed through the Extensions App to locations that are not included in your calling plan are itemized in your monthly bill..
Calling Rates. Check Rates Tap More and then tap Rates. Enter a phone number or tap the blue icon iPhone or icon Android to choose from your contacts. Rates for Placed Calls If your Vonage calling plan includes unlimited calling, then calls to that location from the app are also unlimited.
If your Vonage calling plan charges a per minute rate to certain locations, then calls from the app to that location are charged at the same rate. If your Vonage calling plan gives you a limited number of minutes per month, then calls from the app count against your minutes. Rates for Received Calls Calls answered through the Extensions App do not count against your minutes on a limited minute Vonage calling plan.
Answered calls do not count against your mobile minutes, but data rates may apply. Tap Manage Home Account. If you do not know your username, use your digit Vonage home phone number. If you do not remember your password, you can reset it. If you declined Push Notifications, you cannot receive calls when the app is closed.
To turn on: Tap Settings. Tap Notification Center or Notifications. Find Vonage Extensions and turn on. Once you reach your destination: Turn the mobile phone Wi-Fi setting on. Connect to a Wi-Fi network and make calls from the Extensions App. Choose to send a video and message the person you are intercepting about the feature through SMS, Email, Notes or Facebook. Receive an incoming call from the a person on the intercept list based on a matching Caller ID and the Vonage system plays the following message: Please hang up and I'll call you right back.
This caller is not charged for the intercepted call. Wait a couple of seconds for the Extensions App to return the call and connect you to the person who just called you. If the location is included in your Vonage plan at no cost, the call is placed at no cost to you. If the location is not included in your Vonage plan, you are charged the low cost international rates to that number. You cannot change your call settings while on an active call. Inbound and outbound call activity is logged in the app under Recents.
If inbound calling is turned off, only outbound calls are logged. As a Vonage Customer the Extensions app brings your home phone to your iPhone. Note: Vonage VoIP service required. See www. Calls made from mobiles may use airtime and incur charges, depending on your mobile plan.
It is a good app from Vonage but several times the quality of the call is either not that good or it gets not that good after few minutes. I know is not the quality of the internet because several times I called right away via Skype and it always works perfect. They should also improve the search feature because you have to write the contact name as it is or otherwise it will not find it.
Even if you write the last name, it will not find it. The cheapest of its kind, very functional, easy to use, so many great features at your finger tips wether it be Vonage for business or home. Still unable to receive notifications for any other line then the one currently logged into at the moment. Would be an absolute astounding upgrade for me! We have had Vonage since they started and could not be happier with every aspect of this company We travel internationally a lot and we never miss a call because we have it set up to simultaneously call our cell phone wherever we are.
The extension app works like a charm. When traveling, even if we have a SIM card from another international company in our phone, we can always make local and international calls using our foreign data.
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