Your time slot will either be an AM slot between — or a PM slot between — Firstly, you will need to check when your agreement ends. You will be billed as normal until the date your services move to the gaining provider. Your final bill will show any refunds and the early termination fee if applicable. Your gaining provider will then make the necessary arrangements to take your services from Onecom.
You will continue to be billed for any remaining services not taken by the gaining provider. To start the process of disconnecting your number, you will need to call us on and follow option 1, and then option 3.
Your agreement will end following your notice period once we have received your formal request to disconnect your services. If you are experiencing problems with your broadband, please watch the video below produced by our partners Openreach on what checks you can do before contacting support. Frequently Asked Questions Technical Help. Amending Horizon Schedules for Temporary Closures How do I set up call forwarding for public holidays on One Net Business?
Update your network connection by switching off and restarting your device. Help Are you looking for the latest deals on your mobile, maybe we can help? It should be active in less than an hour, but it can take up to I need to send my device to you for a repair. How should I package this? General FAQs. What is RPI? Why am I being impacted? What services will be impacted? All line rentals and fixed costs.
Pence per minutes rates remain unchanged. How was I notified? Turn on suggestions. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Showing results for. Search instead for. Did you mean:. Sure Signal Postcode. I keep receiving the following text message: Reminder: We still do not have any details of the new location of your Vodafone Sure Signal Please update its postcode as soon as possible. Maybe you're in a basement flat, or maybe your living room is signal-free while you find that in your bathroom, and more specifically on the freezing cold window sill, your mobile boasts a full five bars.
If you're on Vodafone, help is at hand. The Sure Signal is effectively a tiny mobile phone mast that sits in your home. First things first, don't worry about frying your brain, the radiation is no greater than that of a wireless router. And it's near the router, actually, that you'll need to put this gizmo. This is Vodafone's third-generation Sure Signal and is smaller than previous ones. It's designed to plug into the wall.
You don't even lose a power point as there's a pass-through socket on the front. Installed as per instructions and registered it online. It did take several hours to set itself up, however after a full reboot, was working within 40 minutes.
Great job, only question I have is why would Vodafone not listen everytime I rang to complain about poor signal saying according to their coverage map my signal should be fine. Why would I lie to them! Only offered me the Sure signal when I rang and said I was leaving them, after 12 years. Anyway, I found it pretty straight forward to set up and am now well happy with the device :- Rating:.
Getting it registered a pain as website does not have the required link. Vodafone help line says it should work but it wont register.
Plugged the Sure Signal into the router, went on line, logged onto "My Vodafone" and registered my mobile number in the Sure Signal section. I do not work for Vodafone but feel a balancing review is necessary amongst all the negatives. I have no signal where I live we have tried different things and for the last one they said to get sure signal!!! Doesn't even work and it's stupidly expensive!!
They won't let me cancel my contract even though I'm paying 3 contracts with me that I can't even use at home! And the customer service team are so rude! Finally discovered that BT have a firewall that does not allow sure signal to get through; They need a port number, however Vodafone tech support seem unable or unwilling to provide this - they keep giving me lists of numbers that dont mean anything or fit the required formats in BT site; as a technological novice - I am unable to install; And this is frustrating as vodafone will not take the product back as I have had it for approx 1 month its taken this long to get this far I AM NOT impressed.
Reviewed by Peter from uk on 13th May Useless. After 4 phone calls and a re register with Vodaphone told me to contact orange with their router Again after three different phone number endless waiting time , the operator told me orange would not reset the ports setting as not their job, told to go back to Vodaphone.
Just a waste of money. The installation guide promises very simple set up. According to the installation guide, you register it online; plug into your router; power up and you are done.
The reality is a million miles away. What they do not tell you, is the chances of it working following these simple steps is close to ZERO. Once you contact technical support, the real trial begins. Vodafone will tell you to set all manner of port forwards on your router; something like 10 ports, a mix of TCP and UDP protocols need to be forwarded to the sure signal; whoa I hear you say, what does all that mean - spend many hours trying to figure out all that!
Basically, for an averagely literate computer user, this is still complex stuff and requires that you get into your routers advanced configuration and risk opening your home network to the whole world if you make a mistake.
Even after doing this it still does not work - ah, perhaps your ISP is not on the Vodafone whitelist - whoa, what does that all mean. Again, you are in the realms of internet and network protocols. I wish I could report that even after all that, the trials and tribulations were worth it - sadly I cannot. After 2 days, still no working sure signal despite following all the guidance and advice.
I am sure under the covers, the technology is okay but in a world of consumer devices this falls very very short of the plug and play appliances we are all so used to. Vodafone do not help matters by making their own servers that service the sure signal so hidden from the web that individual ISPs must be permissioned on their firewalls that they use network methods really not appropriate to domestic use.
It's a shame. I worked for years in Tech support and you people are the absolute worst people to deal with. You're completely and utterly inept, so you blame the equipment.
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